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Our training programmes reach the hearts-and-minds of the whole business. We can co-create, co-deliver and co-inspire your in-house workshop.

Training

In house training still remains one of the most cost effective means of effectively developing employees and providing them with job specific training.  As a coaching company all our training includes elements of effective coaching techniques throughout our workbooks, our approach in delivery and the set up of accountability and setting of achievable goals, regardless of training topic.  The results are a more effective means of ensuring the learning on the day filters out immediately and is still evident in the coming months.

"The Coaching for Diversity training organised for my team felt very bespoke. Kate really listened when we discussed in advance of the session the specific role of my team, and how their day-to-day duties might relate to Coaching for Diversity. Feedback from staff who attended was extremely positive- they felt valued because the training was designed to fit their needs. Very positive feedback as well because they were given practical ‘tools’ to use after the session. Many training providers only offer theoretical models, so it was extremely valuable to have staff walk away with confidence in using new found skills in a practical setting after only a one day session- fantastic! Would thoroughly recommend!"
Victoria Buchanan, Programme Manager at Edinburgh College

Training

Coaching Communication Skills

COACHING COMMUNICATION SKILLS

Effective leadership requires team leaders, emerging managers and leaders to incorporate a coaching approach as part of their leadership toolkit. Getting back to the basics of effective communication of building trust, asking the right question at the right time and deep listening is not only time-saving but also empowering, and the foundation of business coaching skills.  

Kapow’s two-day Coaching Communication Skills provides tried and tested models that are flexible in one to one conversations, appraisals, conflict situations as well as for managing team meetings and group planning.

Our two-day workshop is split over a month providing time for you and your team to put into action the skills they have learnt and to enhance their learning through review and shared practice.  It is a very practical experience with ample opportunity to apply the skills on the day and receive group and individual feedback from our experienced professional coaches.

TRAINING WORKSHOP OBJECTIVES

On day one participants will be gain understanding on the foundation corners of coaching: building trust, powerful questions, effective listening and ask vs tell.  They will watch live coaching by one of our professional coaches to highlight the skills they will be learning on the first day and beyond. Then through real coaching scenario practice, they will begin to build on their skills and commit to action between workshops.

The second training day will be an opportunity to reflect on their practical experiences of coaching at work before embarking on a deeper understanding of key coaching skills of feedback, individual learning styles, recognising when to coach and self management.

WHO SHOULD ATTEND?

Groups of between 8 and 18 are ideal for this two-day training supported by one or two professional coaches.  Ideally suited to first time managers, team leaders and line managers who seek to develop their confidence in using coaching as a management approach at work.

BENEFITS FROM TRAINING

Over the two day training the key aims are:

  • To understand what is coaching and when to use it at work
  • Define the benefits of coaching for the individual, team and organisation
  • To be able to practically apply the foundation skills of coaching communication
  • Confidently use coaching as a communication tool for managing, supporting and providing feedback to other members of the team
  • How to structure and plan a coaching conversation
  • Awareness of learning styles
  • To help employers introduce a coaching culture

Coaching for Diversity

Coaching for Diversity is a GKD programme offering one, two or three one-day workshops that provide a blended approach to coaching skills and diversity training.  It is designed to help achieve true inclusion starting with working at your level and for your specific needs and then through the unique blend of coaching and effective communication skills alongside current diversity training and awareness.  These GKD programmes focus on understanding yourself and personal unconscious bias before fully being able to understand others. 

TRAINING WORKSHOP OBJECTIVES
Level 1: The aim for this first day is to build ‘Awareness’ around the law and parameters of unconscious bias on a personal and professional level as well as an ‘Awareness’ of what coaching at work is.  This is very much an introduction to both subject matters to an audience with no prior knowledge.

Level 2: The aim for this second day is to create ‘Deeper Connection’ in order to generate trust and greater understanding around diversity and coaching.  Taking the skills from Level 1 further it offers skills to allow for deeper connection in conversations.

Level 3: The aim for this final day is to develop ‘Deeper Application’ of awareness around bias and how that translates into a coaching conversation.  More in-depth supervision is offered at this level to help embed the skills learnt from the previous levels or from their own training.

WHO SHOULD ATTEND?
These programmes are designed to take anyone within the organisation at any level.  Our unique offering is the ability to mix the level of training in both the subject areas of diversity and coaching to your specific need.  If you have coaching experience with no diversity training, we can offer you level 3 coaching with level 1 or level 2 diversity.  Run by an experienced diversity trainer and coach, groups of between 12 and 18 are typical.

BENEFITS FROM TRAINING:
Over the three, one-day training sessions the key aims are:

  • Inform on the key elements of diversity from a personal and professional perspective
  • To provide up to two unconscious bias reports for all attendees
  • Develop a better understanding of skills for dealing with challenging behavior
  • An introduction to a coaching model to support enhanced communication
  • Skills for effective listening, feedback and questioning
  • An opportunity to merge awareness of dealing with unconscious bias in a typical coaching or management conversation

Transformational Leadership

TRANSFORMATIONAL LEADERSHIP – building leadership dexterity

Our approach combines key elements of emotional intelligence, intent-based leadership and strategic dexterity.  The two days are an interactive and engaging programme based on your specific needs and emotional intelligence profile.  The programme will provide leadership models alongside strategic, flexible thinking and focused, practical tools to transform your leadership capability in an ever changing business world.

TRAINING WORKSHOP OBJECTIVES

On day one participants will be introduced to the importance of forward and flexible thinking as well as purpose, vision and values for themselves and the broader management or leadership team.  A key outcome is to find ways in which leaders can operate collaboratively, to provide greater insight into your emotional intelligence strengths and development needs and obtain clarity on your unique leadership offering.

The second training day brings opportunities to reflect on your leadership identity and on how to become an inspiring leader.  We work on your team’s emotional intelligence development using customised development activities based on your specific needs.  The language of leadership and importance of communication styles is explored.  Finally, we work with you to define individual and team commitment to maintain momentum. This is important if change is to truly take place and for this investment in your development to yield benefits.

WHO SHOULD ATTEND

This course is designed for senior and junior managers, supervisors and leaders who are keen to explore the inner and outer workings of leadership.   Groups of between 12 and 18 are ideal for this two day time training supported by two Kapow Coaching trainers.

BENEFITS FROM TRAINING:

Over the two-day training the key benefits are:

  • Understanding of core business models for strategic and organisational planning
  • Awareness of group dynamics and the influence of group think
  • Overview of common leadership traits and steps towards becoming a transformational leader
  • Clarity of personal drivers and the role of purpose, vision and values as a leader
  • Attendees will walk away with deeper insight into their emotional intelligence strengths and areas for development as a leader
  • Practical tools to guide individuals and teams and a step-by-step model for every day management and leadership.

Bespoke Training

BESPOKE TRAINING

Kapow coaching will listen to your specific training needs: whether team development, engagement or leadership skills through half, one or two days of facilitated training for you, your team and your organisation. 

Our training takes a facilitated approach that puts the individual at the centre of learning through interactive experiences that are practical, informative and fun.
 
Over the years we’ve collaborated with different organisations to support their specific training needs.  

These have included:

  • Engagement at Work
  • Creating Core Values
  • Embedding Corporate Values
  • Resilience at Work
  • Mentoring Millennials
  • Coaching and Mentoring Skills
  • Engaging with Your Customer
  • Management Skills: Mission, Vision and Values, Reward and Recognition, Delegation Skills, Moving from Manager to Leader

In addition, we can work with you to develop an in-house workshop complete with training scripts and a Train The Trainer workshop.

We take each request and not only design a training programme that is bespoke for you but also include trainers and coaches who will best facilitate the delivery and reaching the objectives, in a style that has your interest at the heart

"Over the past 7 years our seasonal and existing staff have gone through Kate and Karen’s Engagement Workshop.  We get positive feedback from staff saying how different the course is, that it gives them a chance to build on their confidence in dealing with customers, and the techniques to deal with stressful situations and to find the positive outcome are easy to take back into work."  John Whittaker, Head of Training and Development, Historic Scotland

(Engaging your Customer)

"It's very enjoyable, full of great information.  Kate makes it fun and knows a great way to keep you engaged.  Thanks." Charmaine, Visitor Services Assistant

(Thanks - Engaging Your Customer)

"Good to find out more about how it works and to meet others in the session" Edinburgh

(Introduction to Mentoring)

“With the help of Kate we’ve successfully delivered a range of hospitality and tourism initiatives that have helped to set a benchmark for customer care training and have supported managers of small and medium sized businesses in Edinburgh and also across the whole of Scotland.  Her style of training and support material was accessible to a very wide audience from porters to managers and helped to encourage an open dialogue about customer care training in a time pressured environment.”
David Cochrane, Director for Springboard Scotland 

(Hospitality and Tourism)

As an organisation it feels as if we are really listened to by Kate and her colleagues.  They always are able to take our training needs and really get to the bottom of what we want to achieve for our staff, and often through a more personal route that seems to leave a positive mark beyond the day.”
John Whittaker, Head of Training and Development, Historic Scotland

(Bespoke Training)

"I found your session very helpful and being practical exercises they were really easy to get a feel for how delegates would interact if I was using them for my work. I found the perspective wheel very useful and I will use this again." Scottish Government

(ICIPS Perspective Coaching)

"Yesterday was amazing as it was so relevant to where we are and what we do as managers." East Lothian client

(Leadership Programme)

"Very interesting training, both Kate and Kate are very approachable".  East Lothian client

(Leadership Programme)

"The session was great thanks and people were enthused about it. I do like to share things with them that are different and get them thinking and your session certainly achieved that."  ICIPS

(Coaching for Diversity)

"The Coaching for Diversity training organised for my team felt very bespoke. Kate really listened when we discussed in advance of the session the specific role of my team, and how their day-to-day duties might relate to Coaching for Diversity. Feedback from staff who attended was extremely positive- they felt valued because the training was designed to fit their needs. Very positive feedback as well because they were given practical ‘tools’ to use after the session. Many training providers only offer theoretical models, so it was extremely valuable to have staff walk away with confidence in using new found skills in a practical setting after only a one day session- fantastic! Would thoroughly recommend!"
Victoria Buchanan, Programme Manager at Edinburgh College

(Coaching for Diversity)

"Very thought provoking and enjoyable.  Gets the grey-matter working."
TS Invernss

(Embedding Values)